Cazeus Privacy Policy

At Cazeus, we take your privacy seriously and are committed to protecting the personal data you share with us. This privacy policy explains how we collect, use, store, and safeguard your information when you access our website, play our games, and use our services. By registering an account with us, you agree to the practices described below.

Information We Collect

We collect several categories of information to provide you with a safe and personalised gaming experience. Our Cazeus platform requires certain data during registration, deposits, withdrawals, and customer support interactions.

• We gather identity information such as your full name, date of birth, address, and nationality during account verification
• We collect contact details, including your email address and phone number
• We record financial information related to deposits, withdrawals, and the payment methods you use, such as cards, bank transfers, e-wallets, and cryptocurrencies
• We track your gaming activity, including games played, bets placed, wins, and losses, to improve our services and detect unusual patterns
• We store technical data such as your IP address, device type, browser information, and login timestamps
• We use cookies and similar technologies to understand how you interact with our website

How We Use Your Data

Our Cazeus team uses your personal information for several legitimate purposes connected to running our online casino responsibly and securely. We process your data to verify your identity, prevent fraud, comply with licensing obligations, and deliver the services you expect from us.

• We use your information to create and manage your account
• We process deposits and withdrawals in accordance with our stated minimum and maximum limits
• We send you promotional communications about bonuses, free spins, and tournaments, where you have consented to receive them
• We analyse your activity to tailor our VIP Club benefits and loyalty rewards to your profile
• We use your data to investigate complaints, resolve disputes, and respond to support requests through live chat or email
• We may share limited information with regulators, payment processors, and game providers as required to operate our services

Legal Basis for Processing

We process your personal data based on the necessity of performing our contract with you, our legitimate business interests, your consent where required, and our obligation to comply with licensing requirements under our Curaçao licence.

Cookies and Tracking Technologies

Here at Cazeus, we use cookies to remember your preferences, keep you logged in, and understand how visitors use our website. You can manage your cookie preferences through your browser settings at any time, although disabling certain cookies may affect the functionality of our site.

Data Sharing and Third Parties

We do not sell your personal information to third parties. However, our Cazeus platform relies on trusted partners to deliver our services, and we may share your data with the following categories of recipients:

• We share information with payment providers to process your deposits and withdrawals securely
• We work with identity verification companies to confirm your age and identity
• We share data with regulatory authorities when legally required
• We use third-party analytics providers to understand website traffic and usage patterns
• We may share information with our game providers, such as Pragmatic Play, Playtech, and other partners, strictly to facilitate gameplay

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to comply with legal, tax, and regulatory obligations. Once this period expires, we securely delete or anonymise your information.

Data Security

We at Cazeus implement industry-standard security measures to protect your data from unauthorised access, loss, or misuse. Our systems use encryption technologies, secure servers, and restricted access controls to safeguard sensitive information, including your financial details and account credentials.

Your Rights

You have several rights regarding the personal data we hold about you. We respect these rights and will respond to your requests within a reasonable timeframe.

• You can request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You can request that we delete your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing
• You can withdraw your consent to marketing communications at any time
• You can request a copy of your data in a portable format

To exercise any of these rights, you can contact our support team at support@cazeus.com, and we will assist you promptly.

Age Restrictions and Responsible Processing

Our Cazeus services are intended only for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and we will delete any such information if we become aware of it.

International Data Transfers

Because our Cazeus casino serves players across multiple countries, your data may be transferred and processed outside your country of residence. We ensure that appropriate safeguards are in place whenever such transfers occur, in line with applicable data protection standards.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries, as outlined in our terms and conditions. If you access our website from a restricted jurisdiction, we reserve the right to limit your account and the processing of your data accordingly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our services after any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please reach out to our team via live chat, available 24/7, or by email at support@cazeus.com. We are here to help and will address your concerns as quickly as possible.